vivi7 Privacy Policy

1. Introduction

vivi7 operates an online gaming platform at vivi7.vu, serving players in the Philippines. We take your privacy seriously. This Privacy Policy explains how we handle personal data collected through registration, account use, deposits, gameplay, and any communication you have with our support team.

This policy applies to all data collected through the vivi7 website and any mobile access to the platform. By creating an account and using the vivi7 platform, you confirm that you have read and accepted this Privacy Policy. It should be read alongside the Terms and Conditions, which also govern your use of the platform.

We may update this policy from time to time. When we make material changes, we will notify you through the platform. Your continued use of vivi7 after an update means you accept the revised policy.

2. Data We Collect

The personal data vivi7 collects depends on how you interact with the platform. Here is an overview of the main categories:

We do not collect sensitive categories of personal data such as racial or ethnic origin, religious beliefs, health data, or political opinions unless specifically required by law.

3. How We Use Your Data

vivi7 uses personal data only for clearly defined purposes. We do not use your data for purposes beyond those listed here without obtaining your consent where required.

• Account operation: To create, manage, and maintain your vivi7 account, including login, OTP verification, and account settings.
• Transaction processing: To process PHP deposits and withdrawals through supported Philippine payment channels including online banking, bank transfer, and e-wallets.
• Identity verification: To verify your age and identity as part of KYC requirements, ensuring only eligible players aged 21 and above can use the platform.
• Security and fraud prevention: To detect and prevent unauthorised access, fraudulent transactions, and prohibited conduct such as multi-accounting or bonus abuse.
• Responsible gaming: To monitor gaming patterns and provide appropriate interventions or self-exclusion tools where a player's activity suggests problematic behaviour.
• Legal compliance: To meet applicable legal and regulatory obligations, including anti-money laundering requirements and record-keeping obligations.
• Platform improvement: To analyse usage patterns, fix technical issues, and improve the overall experience on the vivi7 platform.
• Customer support: To respond to your questions, resolve disputes, and provide assistance through our support channels.

4. Who We Share Data With

vivi7 does not sell or rent personal data. Data may be shared in the following limited circumstances:

• Payment service providers: To process PHP deposits and withdrawals through Philippine banking channels and supported e-wallets. These providers access only the data necessary to complete the transaction.
• Identity verification providers: To assist with KYC checks. Documents and personal data shared are used solely for verification purposes.
• Technology and platform providers: Third parties who help operate the platform infrastructure, security systems, and gaming software. These providers are bound by data processing agreements.
• Legal and regulatory authorities: Where required by applicable law, regulation, or a valid legal order, vivi7 may disclose personal data to relevant authorities.

Any third party that receives personal data from vivi7 is required to handle it securely and use it only for the stated purpose. We do not share personal data with advertisers or marketing platforms without your explicit consent.

5. Data Security

vivi7 uses a range of technical and organisational measures to protect personal data from unauthorised access, loss, or disclosure:

• SSL/TLS encryption on all data transmitted between your device and the vivi7 platform
• OTP (one-time password) verification for sensitive account actions including login from new devices and withdrawal requests
• Restricted internal access to personal data — only staff with a legitimate operational need can access player information
• Regular security reviews and monitoring of platform systems for suspicious activity
• Secure storage of KYC documents with access controls and audit logging

While vivi7 takes all reasonable steps to protect your data, no online platform can guarantee complete security. You also play a role in keeping your account secure — do not share your password or OTP codes with anyone, and use a strong, unique password for your vivi7 account.

If you suspect your account has been accessed without your authorisation, contact our support team immediately and change your password.

6. Retention Periods

vivi7 retains personal data only for as long as it is needed for the purposes described in this policy or as required by applicable law. In general:

• Account and registration data is retained for the duration your account is active, and for a defined period after account closure to meet legal obligations.
• Transaction and financial records may be retained for longer periods where required by financial or anti-money laundering regulations.
• KYC documents are retained as required by verification requirements and applicable law.
• Support communications are retained for a reasonable period to allow for dispute resolution and service improvement.
• Technical and session logs are retained for a shorter period, primarily for security monitoring purposes.

When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to an individual.

7. Your Rights

As a vivi7 player, you have the following rights regarding your personal data:

• Access: You can request a copy of the personal data vivi7 holds about you.
• Correction: If your personal data is inaccurate or out of date, you can ask us to correct it. You can also update basic account information directly in your account settings.
• Deletion: You may request deletion of your personal data, subject to legal retention requirements. Note that we may need to retain certain records even after account closure.
• Restriction: In certain circumstances, you may ask us to restrict how your data is processed while a concern is being investigated.
• Objection: You may object to specific processing activities where you have grounds to do so.

To exercise any of these rights, contact the vivi7 support team. We will respond to valid requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing a data request.

8. Cookies and Tracking

vivi7 uses cookies and similar tracking technologies to operate the platform, remember your session, and analyse how the platform is used. Cookies are small text files stored on your device by your browser.

The main types of cookies used on vivi7:

• Essential cookies: Required for the platform to function — for example, keeping you logged in during a session. These cannot be disabled without affecting core functionality.
• Analytics cookies: Help us understand how players use the platform, which pages are visited most, and where technical issues occur. This data is aggregated and not used to identify individuals.
• Security cookies: Used to detect and prevent fraudulent activity, such as identifying unusual login patterns or device changes.

Most browsers allow you to control cookie settings, including blocking or deleting cookies. Note that disabling essential cookies may prevent certain parts of the vivi7 platform from working correctly.

9. Minors and Age Policy

The vivi7 platform is strictly for players aged 21 years and above. We do not knowingly collect or process personal data belonging to persons under 21.

During registration, you are required to confirm your age. KYC verification is used to confirm identity and age before withdrawals are processed. If vivi7 discovers that an account has been registered by a person under 21, the account will be immediately suspended, any balance will be voided, and the data will be handled in accordance with applicable law.

If you believe a minor has registered on the platform, please contact our support team immediately.

10. Changes to This Policy

vivi7 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data handling practices. The most current version of this policy is always available on this page.

When material changes are made, we will notify registered players through the platform — for example, via a notification on login or a notice on the homepage. We encourage you to review this policy periodically.

Your continued use of the vivi7 platform after a policy update takes effect constitutes your acceptance of the revised Privacy Policy.

11. Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, you can reach the vivi7 team through the following: