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vivi7 | Frequently Asked Questions

Got questions about your vivi7 account, deposits, games, or betting? You will find clear, straightforward answers here. If you still need help, reach out to [email protected].

Account Deposits & Withdrawals Games Sports Betting Security Responsible Gaming
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What Do You Need Help With?

Jump straight to the topic you need — each section covers the questions vivi7 players ask most often.

Account & Registration

Everything from signing up and verifying your identity to updating your details and managing your login. New to vivi7? Start with the Account section below.

Deposits & Withdrawals

Learn how to fund your account in Philippine Peso using GCash, Maya, or local bank transfer, and how to withdraw your winnings back to your local account.

Games & Live Casino

Slots, eBingo, online poker, and live dealer tables — find out how to access the Game Lobby and Live Casino and what to expect inside.

Sports & Esports Betting

Questions about placing bets on Basketball, Boxing, Football, Volleyball, and Esports — including how odds work, bet types, and checking your results in the Sports section.

Account Security

OTP verification, password resets, SSL encryption, and KYC requirements. Your account security is built in — this section explains how each layer works.

Responsible Gaming

Tools, limits, and self-exclusion options available on vivi7. Playing responsibly means staying in control — find out what support is available directly from your account.

Account & Registration

Head to /register and fill in your mobile number or email address, set a password, and confirm your details. The whole process takes a couple of minutes. Once registered, you can log in immediately and explore the platform — no download needed.

vivi7 is open to residents of the Philippines who are 21 years of age or older. By registering, you confirm that you meet both of these requirements. Only one account is permitted per person — duplicate accounts may be suspended.

You can log in and play without completing KYC verification straight away. However, identity verification — submitting a valid government-issued ID — is required before your first withdrawal is processed. This is a standard compliance requirement and protects your account from unauthorised withdrawals.

Go to /login and enter the mobile number or email address you registered with, followed by your password. If you are logging in from a new device, you will be asked to enter an OTP sent to your registered mobile number to confirm it is you.

Use the password reset option on the login page. You will be prompted to verify your identity via your registered mobile number before setting a new password. If you run into trouble, contact support at [email protected] and the team will assist you securely. Do not create a new account — your balance and history are tied to your original registration.

Yes. Account detail updates can be made from within your account settings once you are logged in. Some changes — particularly to your mobile number — may require identity verification for security purposes. If you have difficulty updating your details, contact [email protected] for assistance.

Deposits & Withdrawals

All transactions on vivi7 are in Philippine Peso (PHP). Your balance is displayed in PHP, bets are placed in PHP, and withdrawals are paid out in PHP. There is no currency conversion involved, so what you see in your account is exactly what goes in and comes out.

Log in to your account and navigate to the deposit section. vivi7 supports Philippine online banking, bank transfer, and local e-wallets including GCash and Maya. Select your preferred method, enter the amount in PHP, and follow the on-screen instructions. Deposits are typically reflected in your account quickly.

vivi7 currently supports Philippine online banking, bank transfer, and local e-wallets for deposits. Credit cards and cryptocurrency are not accepted as deposit methods on the platform.

Withdrawals are processed back to your local Philippine bank account or e-wallet. You will need to complete KYC verification before your first withdrawal is approved. Once verified, navigate to the withdrawal section in your account, enter the amount, and confirm. Processing times may vary depending on your chosen method.

vivi7 does not charge hidden fees on standard transactions. However, your bank or e-wallet provider may apply their own transaction charges. Check with your payment provider for their current fee schedule. Any applicable fees will be shown during the transaction process before you confirm.

Games & Live Casino

vivi7 offers a wide range of games including online slots, eBingo, online poker variants, and a full Live Casino with real dealers. The Game Lobby is updated regularly with new titles. All games run in your browser — no download or installation needed.

No download is required. vivi7 runs entirely in your mobile or desktop browser. The platform is fully optimised for mobile — whether you are on Android or iPhone, in Manila or Davao, everything works the same way through your browser without needing to install anything.

The Live Casino features real human dealers streamed in HD to your screen. You play against the dealer in real time — games include Baccarat, Blackjack, Roulette, and more. Tables run 24/7, so there is always a seat available regardless of the time of day. You need an active vivi7 account with funds to join a table.

Some slot titles in the Game Lobby may offer a demo or practice mode. Live Casino tables require real-money play. Check individual game pages within the lobby for demo availability. Registering an account gives you access to the full lobby where you can explore available options.

Yes. New slot titles and game variants are added to the Game Lobby on a regular basis. Check the lobby after logging in to see the latest additions. New game releases are typically highlighted in a dedicated section at the top of the lobby page.

Sports & Esports Betting

vivi7 covers a wide range of sports popular in the Philippines including Basketball (PBA and NBA), Boxing, Volleyball, Football, and Esports. International leagues and tournaments are also available. Visit the Sports section to see all currently available markets and upcoming fixtures.

Yes. vivi7 offers in-play or live betting on selected events, allowing you to place bets while a match is ongoing. Odds update in real time to reflect the current state of the game. In-play markets are available in the Sports section alongside pre-match options.

Your full betting history is available inside your account once you are logged in. Navigate to the betting history or my bets section to see past wagers, outcomes, and settlement details. Results for live events are updated in real time from your account dashboard.

vivi7 offers a variety of bet types including match winner, handicap, over/under totals, and combination bets, depending on the sport and event. The full range of available bet types for each fixture is shown on the event page within the Sports section.

Yes. Esports betting is available on vivi7 alongside traditional sports. Popular titles and tournaments are covered, with markets updated regularly to reflect upcoming competitions. Check the Sports section for current Esports fixtures and available bet markets.

Account Security

vivi7 uses SSL encryption to protect all data transmitted between your device and the platform. Login sessions from new or unrecognised devices require OTP verification sent to your registered mobile number. KYC verification is required before withdrawals to prevent unauthorised access to your funds.

OTP stands for one-time password. When vivi7 detects a login from a device it does not recognise, it sends a six-digit code to your registered mobile number. You need to enter this code to complete the login. The code expires quickly and can only be used once, so even if someone has your password, they cannot access your account without your phone.

No. vivi7 support staff will never ask you to share your password or OTP code through any channel — not by email, chat, or phone. If someone claiming to be from vivi7 asks for these details, treat it as a scam and report it to [email protected] immediately.

Contact support immediately at [email protected]. Change your password right away from the login page if you are still able to access your account. Do not share your credentials with anyone while the issue is being investigated. The support team can review your account activity and take steps to secure it.

Responsible Gaming

vivi7 provides deposit limits, session time reminders, and self-exclusion options. These tools are available from within your account settings and can be activated at any time. They are there to help you stay in control of your gaming — use them whenever you feel they would be helpful. Visit the Responsible Gaming page for more detail.

Self-exclusion allows you to temporarily or permanently block access to your vivi7 account. Once activated, you will not be able to log in or place bets for the duration you choose. You can request self-exclusion from your account settings or by contacting support at [email protected]. This option is always available and takes effect promptly.

Yes. Deposit limits let you set a maximum amount you can add to your account within a given period — daily, weekly, or monthly. Once you reach your limit, no further deposits can be made until the period resets. Setting a deposit limit is a practical way to keep your spending within a budget you are comfortable with.

If gaming starts to feel like an obligation rather than entertainment, that is a sign to step back. Use the self-exclusion or deposit limit tools in your account to create some distance. Reach out to support at [email protected] or visit the Responsible Gaming page for guidance. There is no shame in asking for help — your wellbeing matters more than any bet.

No. vivi7 is strictly for players aged 21 and above. This is a firm requirement, not a guideline. Age verification is part of the KYC process, and accounts found to belong to underage individuals will be suspended immediately and any funds returned in line with applicable procedures. If you know someone underage attempting to access the platform, contact [email protected].

Still Need Help?

Can't find what you're looking for? Our support team is available around the clock. Reach us at:

Response times may vary. For urgent account issues, email is the fastest way to reach us.

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Online gaming is for entertainment only. Never wager more than you can comfortably afford to lose. Set limits, take breaks, and play at your own pace. 21+ only. Philippines only.

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21+ only. Philippines only. All transactions in PHP. Play responsibly.